Are you the original owner b/c why are you being charged for the clean/service? Their 5 year warranty and their 5 year clean/service plan have different exclusions. If you are the original owner, you'd qualify for the clean/service which does not exclude wear and tear-just inaequate care. So unless they're claiming you didn't send your reel in for years or had salt intrusion and didn't send it in soon enough I don't see how they're trying to charge you for parts. This is kind of bull shit b/c they're telling shops this is their response to their history of shitty repair service and Shimano's Platinum Serivce.