I have been using this reel for 18 months now and have found the following. 1. Heavy but utterly smooth in operation for Giant Trevally popper fishing which I do just about every weekend here in Fiji. 2. The retrieve rate is a bit slow and I would advise buyers to pick a SW10000HG which has 6:1 gear ratio as opposed to a 4.4:1 on the SW20000PG. 3. The drag is unbelievable straight out of the box and for those used to Penn Spinfishers, Daiwa BG 90 etc like I was it takes a bit of getting used to as it will pull you over the boat if you have it on too tight. Incredible. One notable failure. Bail arm wire popped out of the bail arm but was fixed with loctite and no drama since. The reel comes with a spare spool and maintenance lubes as well as spare drag washers. I would summarise by saying if you want to do heavy duty popper fishing for trophy class fish you really cannot walk past the Stella 10000 or 20000. No wonder it is so highly regarded by world reknown popper fishing specialists.