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The two people here in the states to contact are Nick and Jerry:

[email protected]
[email protected]

Maxel has never charged me for parts for any of my reels. They just ask for my address and send them to me.

You can also contact Maxel Frank as above, but he will usually refer you to Jerry first.

in case you had no success to get the Alert Ratchet from Maxel, order from Jigging Master the Part No.162
Is the same ratchet. Several parts are interchangable between Maxel and JM reels.
 
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