OTI tackle

lite-liner · 10-20-2007, 01:39 PM

I wanted to get a a few words out about
these guys. TJ, Tom, Rick, you guys are awesome!
I talked to TJ a few days ago about getting a new tip-top
for my OTI popper, which ended up having a chip in the ceramic.
Honestly, I don't know if I did it or I never noticed it when I got it.
Didn't matter. Tj offered to install/re-wrap the new tip, free, or just
replace the rod, no hassle. then he drove halfway to meet me in Plano!
You guys are gonna get rich off this, if for no other reason than your
exemplary customer service is the only thing that shadows your superior product.
Customer for life!

thanks a million!
-Brian Nesbit

Bazztex · 10-21-2007, 01:38 AM

Dang.. Kalifornia Booty Licker! LoL

The OTI gang Rocks for sure Dude!

Bazz

Ragman · 10-21-2007, 07:29 AM

Hey Brian!

Thanks for the kind words!

Though TJ/Rue , Rick and I complement each other with our styles and knowledge, we all believe in doing the right thing, and doing it quickly.

You have to have top-line products, but even then there will be a small amount of issues with each production run.

We believe that when you rectify these quickly, we're capitalizing on an opportunity to deepen the customer relationship.

It's been a fast 14 months since we launched, but it's been fun doing what we love!

jureal · 07-01-2008, 07:20 PM

Ditto! Agree completely!

jt2hunt · 07-01-2008, 07:25 PM

they are rock solid!

kidflex · 07-01-2008, 09:13 PM

this is why i use and support your products. good lookin out

10-20-2007, 01:39 PM	#1 (permalink)
lite-liner Senior Member Join Date: May 2006 Location: little elm, tx., USA Posts: 494	OTI tackle I wanted to get a a few words out about these guys. TJ, Tom, Rick, you guys are awesome! I talked to TJ a few days ago about getting a new tip-top for my OTI popper, which ended up having a chip in the ceramic. Honestly, I don't know if I did it or I never noticed it when I got it. Didn't matter. Tj offered to install/re-wrap the new tip, free, or just replace the rod, no hassle. then he drove halfway to meet me in Plano! You guys are gonna get rich off this, if for no other reason than your exemplary customer service is the only thing that shadows your superior product. Customer for life! thanks a million! -Brian Nesbit

10-21-2007, 07:29 AM	#3 (permalink)
Ragman Moderator Join Date: May 2006 Location: Texas Posts: 924	Hey Brian! Thanks for the kind words! Though TJ/Rue , Rick and I complement each other with our styles and knowledge, we all believe in doing the right thing, and doing it quickly. You have to have top-line products, but even then there will be a small amount of issues with each production run. We believe that when you rectify these quickly, we're capitalizing on an opportunity to deepen the customer relationship. It's been a fast 14 months since we launched, but it's been fun doing what we love! __________________ Tom www.oceantackle.net *Go Hard or Go Home!*

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10-21-2007, 01:38 AM	#2 (permalink)
Bazztex Senior Member Join Date: Jul 2006 Location: DFW Metro Mess Posts: 146	Dang.. Kalifornia Booty Licker! LoL The OTI gang Rocks for sure Dude! Bazz

07-01-2008, 07:20 PM	#4 (permalink)
jureal Senior Member Join Date: Oct 2007 Posts: 285	Ditto! Agree completely!

07-01-2008, 07:25 PM	#5 (permalink)
jt2hunt Senior Member Join Date: Jul 2006 Posts: 263	they are rock solid!

07-01-2008, 09:13 PM	#6 (permalink)
kidflex Senior Member Join Date: Aug 2007 Posts: 104	this is why i use and support your products. good lookin out

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