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I have twice sent SW reels to Shimano USA for repair when I couldnt fix the problem myself:
(1) An Israelis customer scarred and damaged his Stella SW20k very badly when he fell off his bicycle on his way back from the marina; it was fixed for less then $30.
(2) Another customer had a broken ball bearing, it was fixed by Shimano for a few bucks.
Bottom line I think is if they (shimano USA) can fix it, they will. They will not shun a shimano reel sent in, unless you send them a Saltiga....
Print the repair request form and send it in to Shimano...
As for the Japanese model reels I sell, I can gaurantee getting the parts and it will not cost an arm or a leg because they come from Japan, I bring them in on one of my weekly shipments.
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